Privacy Policy

1. Information We Collect

We collect only personal information that is necessary to provide you with an exceptional hospitality experience. This includes:

• Personal Identities: Name, email address, phone number, and physical mailing address. 

• Reservation Details: Arrival and departure dates, number of guests, pet registration details, and specific stay preferences or requests.

• Financial Information: Credit card numbers and billing details (all processed securely through our third-party payment gateway; we do not stores full credit card details on our servers). 

• Technical Data: Basic website usage data collected via cookies, such as your IP address, browser type, and pages visited, which helps us improve our website experience. ​

2. How We Use Your Information

We use your personal information to manage your stay and run our business safely and efficiently. Specifically, we use it to:

• Process and confirm your accommodation bookings.

• Securely process your payments and deposits.

• Communicate with you regarding your stay (e.g., confirmation emails, check-in instructions, or updates regarding mountain road conditions).

• Respond to customer service requests or inquiries.

• Improve our website layout, services, and guest accommodations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers who are essential to running our operations, including:

• Website & Booking Platforms: To host our site and manage reservation schedules.

• Payment Gateways: To process credit card transactions securely under strict industry security standards (PCI-DSS compliance).

• Legal Requirements: If required by law, we may disclose information to comply with valid legal processes or protect the safety and rights of our guests, staff, and property.

4. Data Security & Storage

• We employ standard digital and physical security measures to protect your personal information against unauthorized access, loss, or alteration. Please note that while we use industry-standard precautions, no data transmission over the internet can be guaranteed 100% secure.

• Your data is stored and processed securely, primarily within Canada. If a third-party service provider processes data outside of Canada, it is subject to the laws of that jurisdiction.

5. Your Rights and Access

• You have the right to know what personal information we hold about you. You can request to access, correct, update, or delete your personal data at any time by contacting us directly.

6. Changes to This Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised "Effective Date."

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us at:

• Email: nvmountainview@hotmail.com